The named store operator contracts with customers and controls products, prices, fulfilment, returns and customer service.
IDENT.INK
IDENT.INK
IDENT.INK · IDENTIFY COMMERCE
The agreement for creating, publishing and operating a store through Ident.ink. It explains who the seller is, what Ident.ink provides and which obligations remain with the seller.
The named store operator contracts with customers and controls products, prices, fulfilment, returns and customer service.
Ident Group Ltd supplies the storefront software and payment-routing infrastructure. It is not automatically the merchant or manufacturer.
Stripe Connect verification and accurate seller disclosures are required before a store can publish or accept checkout.
These terms do not remove mandatory cancellation, refund, product-safety or other customer protections.
Store-building software, approved design controls, technical order records, integrations and Stripe Connect routing.
Lawful products, accurate disclosures, prices, tax handling, fulfilment, support, returns, refunds and required customer information.
Stripe payment services and, when connected, Printify catalogue, production and fulfilment services under their own terms.
These Identify Commerce Terms apply when an account creates, manages, publishes or transacts through an Identify Commerce store. They supplement the Terms of Service, Terms of Use, Privacy Notice and any order-specific terms shown at purchase. If documents conflict, mandatory law applies first, followed by an individually signed agreement, these product terms for commerce-specific matters, and the general Terms of Service.
Ident.ink may improve the product or its controls, but a material contractual change is handled under the change procedure in the Terms of Service.
The person, sole trader, company or charity identified on the storefront is the seller and contracting party for products sold there. The seller controls product selection, descriptions, prices, availability, fulfilment, customer service and refunds. Ident Group Ltd supplies the Ident.ink platform and may facilitate payment routing through Stripe Connect. Ident Group Ltd is not the manufacturer, importer, distributor, reseller or fulfilment provider unless a separate signed agreement expressly says otherwise.
The storefront must display the seller’s accurate legal name, status, geographic address, electronic contact route and registration number where applicable. A PO box alone is not a geographic address. Platform attribution does not replace the seller’s disclosure.
A store operator must have legal capacity, authority over the project and authority to bind the declared seller. Information supplied to Ident.ink and Stripe must be accurate, current and consistent. A registered company must provide its exact registered name and company number. An individual or sole trader must not describe itself as incorporated or use “Limited”, “Ltd” or an equivalent designation without entitlement. A person must not impersonate another trader, conceal a commercial identity or use a consumer account to evade business obligations.
The operator warrants each time it creates or changes seller details that it has authority, the disclosure is complete and accurate, and it will correct a material change without delay. A change of seller type, legal name or registration number requires a fresh declaration and may require renewed Stripe or platform verification before the store can continue trading.
The seller must complete its own Stripe Connect onboarding before the store can publish or accept checkout. Ident.ink normally provides seven days from store creation to complete the initial onboarding and sends the project owner a reminder. Stripe may set an earlier deadline or request additional information later. While verification is incomplete, publication and checkout remain blocked; after notice, Ident.ink may pause the store or restrict the commerce capability. Missing this deadline alone does not create an automatic fine or card charge.
Ident.ink may request reasonable evidence, check a public register, pause publication or restrict checkout where identity, authority, sanctions, fraud, payment or legal checks remain unresolved. A self-declared status is not a platform guarantee that the seller has been independently verified.
The seller must ensure each listing is truthful, sufficiently detailed and not misleading by omission. Images must represent the product fairly. Prices must state the payable currency and include taxes where consumer law requires. Delivery charges, recurring commitments, material limitations, compatibility requirements and dispatch expectations must be disclosed before checkout where applicable.
The seller is responsible for product quality, conformity, intellectual-property clearance, labelling, instructions, warnings, age restrictions, tax treatment and records. Stock controls are operational aids and do not guarantee physical availability.
A store must not offer illegal goods or services; stolen or counterfeit items; malware, credentials or access obtained without authority; weapons or controlled substances contrary to law; exploitative or non-consensual sexual material; products that facilitate fraud, abuse or surveillance without lawful authority; unsafe products; unlawful gambling; sanctions evasion; or anything prohibited by Stripe or another required provider.
Regulated, age-restricted, financial, medical, alcohol, tobacco, weapons-related or high-risk products require all licences, controls and provider approval before listing. Ident.ink may reject categories that create disproportionate legal, safety, payment or infrastructure risk even where the item is not universally unlawful.
Checkout and seller onboarding use Stripe Connect. Stripe determines account eligibility, verification requirements, payment-method availability, reserves, payout timing and restrictions. Ident.ink does not receive complete card or bank credentials. A store cannot publish checkout until the connected account reports the required payment and payout capabilities as ready.
The current Ident.ink platform fee is disclosed before the seller enables the capability and in the store controls. Unless a separate agreement states otherwise, the configured platform fee is deducted from a completed order in addition to Stripe’s processing, dispute, currency-conversion or other disclosed charges. No Ident.ink order fee is charged where no sale completes. Taxes on platform fees remain payable where required.
A payout estimate is not a guarantee. Chargebacks, refunds, negative balances, provider holds, legal orders and payment-network rules may delay or reverse funds.
A checkout confirmation records the payment attempt. The seller must define when acceptance occurs and must honour accepted orders unless cancellation is permitted by law or the disclosed sales terms. Ident.ink’s order ledger is an operational record, not a substitute for the seller’s accounting, tax, inventory or statutory records.
The seller must monitor orders, provide required confirmations and contact customers promptly when fulfilment cannot proceed. Ident.ink may correct duplicate webhook processing or technical record errors without changing the underlying customer rights or payment-provider record.
The seller is responsible for dispatch, delivery, digital supply, service performance, returns, cancellations, warranties, repairs, replacements and refunds. Before purchase, the seller must provide any legally required delivery and cancellation information in a durable or otherwise compliant form. Consumers must receive all mandatory rights, including any applicable cooling-off period and remedies for faulty, misdescribed or undelivered goods.
Refunds and disputes must be handled through the seller’s connected payment and support processes. Ident.ink may assist with technical evidence but cannot promise, approve or deny a customer refund on the seller’s behalf unless legally required or expressly authorised.
Printify product sync imports catalogue information as drafts through Printify’s fixed provider API. The seller must review the selected variant, names, images, rights and pricing before activation. For a correctly configured active Printify product, successful Stripe payment confirmation queues the order, sends the customer’s delivery details and selected product variant to Printify, and requests production. Failed submissions are shown in the order record and retried through a durable queue. The seller remains responsible for monitoring every order and resolving provider failures.
The seller authorises those automated provider requests when activating a Printify product. Printify charges production and delivery through the seller’s own Printify payment arrangement; those charges are not automatically deducted from the Stripe sale routed to the seller. The seller must maintain sufficient provider funds or a valid provider payment method. The price tool adds the entered production cost, shipping allowance and desired profit, then applies the seller-entered tax rate. This is a calculation aid, not a live shipping quote, tax determination or profit guarantee. The seller must verify provider costs, destination-specific delivery charges, taxes and fees.
Connected credentials and customer delivery details used for fulfilment are encrypted at rest and disclosed only for the authorised provider operation. The seller must revoke or rotate credentials if compromise is suspected. Ident.ink is not responsible for a connected provider’s availability, prices, production, shipping, data use or contractual performance.
The seller may customise approved layouts, typography, colours, navigation, product presentation and policy links. Customisation must not obscure trader identity, price, checkout consent, safety information, customer rights or platform security notices. Links and images must use public HTTPS locations. Scripts, executable uploads and arbitrary CSS are not accepted through the store designer.
The seller grants Ident.ink the limited licence needed to host, resize, cache and display submitted branding and listing content for the service. The seller confirms it has the necessary rights and remains responsible for infringement claims caused by that content.
Ident.ink stores compact project-scoped store, product, order-status and integration records. External product media remains referenced by URL. Stripe controls checkout payment and address data under its own notice. Each seller is responsible for its own customer privacy notice, lawful basis, retention schedule, marketing consent and data-subject request process.
Store operators must restrict project access, use strong authentication, review staff access and avoid placing secrets in descriptions, links or support messages. Suspected compromise must be reported promptly.
Ident.ink may remove a listing, pause checkout, unpublish a store or restrict an account where reasonably necessary for security, provider requirements, legal compliance, consumer protection, payment risk, intellectual-property complaints or material breach. Where lawful and safe, the seller receives a reason and review route.
Ending the Identify Commerce capability stops new use and may unpublish the store. Existing payment, dispute, accounting, fraud, support and legal records may be retained for the periods described in the Privacy Notice and applicable law.
A deliberate or reckless material misstatement about whether the seller is a company, who operates it, its registered name, registration number or the operator’s authority is a material breach. Ident Group Ltd may preserve relevant records, pause the store and checkout, require evidence, notify Stripe or another affected provider, and report suspected unlawful conduct to a competent authority where appropriate and lawful.
The seller is responsible for reasonable and evidenced direct costs caused by that breach. These may include proportionate investigation and remediation time, provider charges, required customer notifications, professional-adviser costs, and third-party claims, chargebacks, regulatory charges or liabilities to the extent legally recoverable and caused by the false disclosure. Ident Group Ltd must take reasonable steps to mitigate avoidable loss.
Any recovery demand must be itemised in writing and explain its basis. The seller will normally have at least 14 days to dispute it and provide evidence, unless urgent legal or provider action is required or a longer mandatory period applies. Ident Group Ltd will not automatically charge a saved payment method for such a demand. An amount may be invoiced, pursued through an appropriate legal process, or set off against money otherwise payable only where the amount is undisputed, finally determined or otherwise lawfully recoverable. Ident Group Ltd may waive or reduce a claim where proportionate.
There is no arbitrary fixed fine. This section protects the legitimate costs and liabilities created by a false disclosure and does not remove any defence, statutory right, court supervision or mandatory consumer protection.
Each party remains responsible for loss it causes subject to applicable law and the liability provisions in the Terms of Service. The seller indemnifies Ident Group Ltd against third-party claims arising from the seller’s products, descriptions, fulfilment, taxes, customer promises, unlawful content or breach, except to the extent caused by Ident Group Ltd’s own breach, negligence or unlawful conduct.
Nothing excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer remedies. No provision guarantees sales, profit, provider acceptance, uninterrupted availability or a particular commercial result.
The governing-law, jurisdiction and complaint provisions in the Terms of Service apply between the seller and Ident Group Ltd. A customer’s contract with the seller may be governed by different mandatory rules based on location and transaction. Nothing in these terms deprives a consumer of mandatory protection or access to a competent regulator or court.
Questions about the platform can be submitted through Ident.ink Support. Questions about a product, delivery or return must first go to the seller contact shown on that store.