01Agreement and document order

These Terms of Service form a binding agreement between the person or organisation creating or using an Ident.ink account (you) and Ident.ink (we, us or the service). By creating an account, accepting an order, starting a trial or using a service, you agree to these terms and the current Terms of Use.

An agreed order form or plan description controls only for the specific commercial terms it expressly changes. These Terms of Service then control, followed by the Terms of Use, Partner Terms and other policies expressly incorporated by reference. Mandatory law always prevails where it cannot be contracted out of.

02Service provider and contact

IDENT GROUP LTD, company number 17390459, incorporated in England and Wales and trading as Ident.ink, provides the Ident.ink services described in these terms. Its registered office and official Companies House record are published in the Imprint.

Ident.ink provides configurable organisation workspaces, website and media studios, publishing, domains tooling, communications, payments tooling, automation, databases, hosting, bots and related services. Product availability depends on the capabilities selected for the project, region, technical capacity and law.

Contract questions, legal notices and complaints must be submitted through support.ident.ink so that they receive a time-stamped case record. Security vulnerabilities must follow the published security.txt route. These channels do not replace emergency services or lawful service through a method required by a court.

03Eligibility and authority

You must be legally capable of entering this agreement and meet any minimum age required where you live. If you act for an organisation, you confirm that you have authority to bind it. A person without that authority remains responsible for their own use.

You must not register for a sanctioned, prohibited or fraudulent purpose, evade a prior restriction, create deceptive identities, or provide information you know is false. We may require identity, authority, age, payment or ownership evidence before enabling higher-risk features.

04Accounts and security

Use accurate, current information; keep credentials, passkeys, recovery methods and devices secure; and notify us promptly of suspected compromise. One account must not be shared in place of the team and permissions tools. You are responsible for authorised activity through your account and for people you invite.

We may revoke sessions, require re-verification, restrict risky actions or temporarily lock an account when reasonably necessary to prevent harm. We will not ask for your password by email. Administrators and staff are subject to additional access controls and audit logging.

05Verification, authority and cooperation

For a protected, regulated, high-risk or business capability, we may require proportionate evidence of identity, age, authority, beneficial ownership, domain control, company status, payment authority, sanctions position or provider approval. We may repeat a check when information changes or credible risk appears. Refusal or failure to provide evidence can prevent or suspend only the affected capability where a narrower response is reasonably available.

Business customers must keep a current authorised contact and cooperate with proportionate security, fraud, payment, consumer-protection, intellectual-property and legal investigations. They must preserve relevant records, must not alter audit evidence and must promptly correct a material representation. We may rely on information supplied by an authorised account administrator until notified through a verified route that authority changed.

06Services, plans and limits

Free access is deliberately limited and may have storage, traffic, project, compute, retention, support or feature caps. Paid access is limited to the plan shown at checkout or in the dashboard. Hosting and bot execution require an eligible plan and may be isolated, rate-limited or stopped when they threaten service reliability.

Plan labels describe the main intended use, not an unlimited entitlement. We may apply documented fair-use, security and technical controls. Unused limits have no cash value and do not roll over unless an order expressly says otherwise.

07Workspace, capabilities and customer configuration

A project may contain one configurable organisation workspace. You choose its pages, panels, permissions, workflows and purchased or included capabilities. Templates are starting points only and are not installed without an express action. Ident.ink does not silently create obligations, deadlines, workers, payments or customer records.

A capability purchase grants the project the described feature and limits for the stated billing period; it does not transfer software ownership. Bundles and individual capabilities may overlap, but checkout must show the resulting entitlement before purchase. Workspace and Connected Services Terms form part of this agreement when a workspace, domain, OAuth portal, workflow or external connection is enabled.

08Orders, pricing and taxes

Before an online order is placed, we display the service, recurring period, price, known taxes or how they are calculated, payment timing, minimum commitment if any, and cancellation route. An order is accepted when checkout is confirmed and our payment records or processor webhook validates it; a payment-page visit alone never grants paid access.

Prices may change for a future renewal after reasonable notice where required. You are responsible for taxes lawfully imposed on your purchase, except taxes based on our income. Organisations must provide valid billing and tax information.

09Managed IdentDB and bot-hosting servers

A managed-server checkout is an order for the displayed RAM, vCPU, storage, transfer, backup retention, region, workload and fixed term. It is not an instant quota increase on the primary server. Payment starts a seven-day pre-provisioning decision window during which no server is handed over and the customer can cancel in-app for a full refund.

After that window, a matching server may be procured, securely enrolled and founder-assigned to the paid project. The three or twelve-month term starts at recorded handover and does not automatically renew. If a post-handover refund is due, any deduction is limited to itemised service actually delivered and genuine non-recoverable provider cost, subject to mitigation and mandatory law. The Managed Server Terms are incorporated into this agreement.

10Payment methods, renewal and failed payment

Stripe or another identified payment provider processes payment credentials. Ident.ink does not store complete card numbers or recipient bank details. By saving a method and starting a recurring plan, you authorise the processor to charge amounts due at the disclosed interval until cancellation.

A required payment method may be replaced but cannot be removed while needed for an active recurring service. If payment fails, we may retry, request a replacement, restrict paid features, stop workloads and ultimately cancel the service. You remain liable for valid accrued charges and reasonable recovery costs permitted by law.

11Trials, promotions and partner access

Trial length, conversion price and end date are shown before acceptance. Unless expressly described as non-renewing, a trial converts to the displayed paid plan and charges the saved method when the trial ends. Cancel before that point to avoid the first recurring charge.

Promotional, founder, staff and partner entitlements are personal to the eligible account, revocable where obtained by mistake or abuse, and not transferable or redeemable for cash. Being identified as a partner grants no paid product by itself. Only the exact active bundle grants shown on the account apply. Hosting and bots require an explicit separate grant.

12Cancellation, cooling-off and refunds

You may cancel renewal through the dashboard or Support. Cancellation normally takes effect at the end of the paid period and does not erase charges already incurred. Consumers may have a statutory cooling-off right for distance contracts. If you expressly request immediate digital performance during that period, the law may permit a proportionate charge for service supplied or loss of the cancellation right after full performance.

The Payments, Cancellation and Refund Policy is incorporated into these terms. It does not restrict statutory remedies for services that are not supplied with reasonable care and skill or digital content that does not conform to contract.

13Stripe Connect, payroll and marketplace tools

Connect, referral payouts and payroll tools facilitate instructions between users and Stripe-connected accounts. Stripe conducts onboarding, identity checks, holding and movement of funds under its own terms. Ident.ink is not a bank, employer, payroll bureau, escrow agent or tax adviser.

The payer is solely responsible for worker classification, contracts, approvals, taxes, withholding, payroll reporting, sufficient funding and the accuracy of schedules and amounts. The recipient is responsible for valid onboarding and payout details. We may pause suspicious or incomplete instructions, but do not guarantee recovery after a correctly authorised transfer.

14Ident Market assessments, verification and auctions

Ident Market is a controlled software-demand, assessment and delivery service. Access may require an authenticated Ident account, Stripe Identity verification and a ready Stripe Connect account. Stripe decides whether its checks and capabilities pass. A return from a hosted form is not proof of approval, and we may require renewed verification when Stripe, law, fraud risk or account information changes.

The assessment charge funds review of a submission; it does not guarantee approval, auction entry, funding, development, release, commercial success or a particular decision. Unsafe, unlawful, infeasible, deceptive or materially incomplete proposals may be rejected. Human moderation and release review remain required where the Market interface says so.

Auction ranking and closing use the rules displayed before authorisation. A participant must have authority for its proposal and payment method, must not collude or manipulate bidding, and must keep sufficient funds available. Stripe may place, release, fail or capture an authorisation according to the disclosed flow. A browser return, checkout-page visit or unsigned message never changes a payment or entitlement by itself.

AI may prepare specifications, code, tests or repair evidence, but it has no authority to waive verification, approve safety, select a winner outside the published ranking, capture funds or release software. Generated work can contain defects and remains subject to the stated human gate, licence, third-party rights and project-specific acceptance terms.

15Identify Commerce and customer stores

Identify Commerce lets a project owner configure a storefront and connect an independently onboarded Stripe account. The named seller, not Ident.ink, is the merchant responsible for its products, descriptions, prices, stock, fulfilment, delivery promises, returns, refunds, taxes, consumer information, product safety and regulatory obligations. Stripe processes checkout and pays the connected seller subject to Stripe’s terms and verification.

Before creating a store, the operator must accurately declare whether the seller is an individual, sole trader, registered company or charity, provide the legal seller name and, for a company, its registration number, and keep customer-facing contact and returns information current. The seller must complete Stripe Connect onboarding before publication. Ident.ink normally gives seven days from store creation to complete that onboarding and may keep checkout blocked, pause the store or restrict the commerce capability while verification is incomplete. Stripe may impose an earlier or additional requirement. Missing the platform deadline alone does not create an automatic fine.

False or unauthorised trader information is a material breach and may cause immediate pausing, evidence preservation, processor notification or termination. Identify Commerce charges the platform fee disclosed in the store setup surface for each completed order, in addition to Stripe’s separately disclosed processing fees. We do not impose an invented fixed penalty for an inaccurate declaration. A business user remains responsible for demonstrable losses, third-party claims, regulatory penalties and reasonable recovery costs caused by its false information or unlawful store, only to the extent permitted by law and caused by that user.

Printify and other fulfilment providers are independent services. An enabled Printify connection can import bounded product information and submit a paid, correctly configured order for production. This does not make Ident.ink the manufacturer, seller or fulfilment provider. The store operator must review imported descriptions, variants, prices, availability, provider payment arrangements and legal information before activation.

16Your content and licence

You retain ownership of lawful content you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, cache, reproduce, transform, scan, transmit and display it only as needed to operate, secure, improve and provide the services you request. The licence ends after deletion subject to backups, audit records, legal holds and content shared with others.

You confirm that you have all necessary rights, permissions and lawful bases for content, branding, datasets, domains, code, bot credentials, employee or player information and messages. You must not upload secrets into public fields or content that violates the Terms of Use.

17Ident.ink intellectual property

The service, software, design system, trademarks, documentation and non-customer content belong to Ident.ink or its licensors. We grant you a limited, revocable, non-transferable right to use the service during your eligible access. No source code, mark, domain or feature is sold to you.

You may not copy or resell the service, remove notices, reverse engineer except where law expressly permits it, misrepresent affiliation, or use our marks without written permission. Feedback may be used without payment or restriction, but we will not identify confidential material as feedback.

18Confidential information

Each business party must protect non-public technical, commercial, security and customer information received from the other, use it only for the contract, and disclose it only to people who need it and are bound to protect it. Information is not confidential if it was lawfully known without restriction, becomes public without breach, is independently developed or is lawfully received from another source.

A legally compelled disclosure is permitted. Where lawful and practicable, the receiving party must give prompt notice and disclose only what is required. Security architecture, unreleased features, credentials, vulnerability details and another tenant’s information remain protected after the service ends.

19Application boundary and infrastructure access

Your access is limited to the user interface, documented APIs, exports and integrations expressly made available to your account. An account, subscription, developer token, hosted workload or uploaded file never grants access to the host operating system, shell, process manager, source repository, environment configuration, secret store, backups, service credentials, private network, control plane or another tenant.

You must not cause user-controlled input to be interpreted as a local path, command, executable instruction, internal-network destination or infrastructure-control directive. We may reject, isolate, rate-limit or preserve evidence of a request that attempts to cross this boundary. These controls protect the service; they do not transfer ownership of customer content or excuse our duties under applicable law.

20Operational records, exports and connected actions

Project records, workflow runs, generated finance summaries, activity logs and exports reflect the data and instructions supplied through the account. Unless an expressly purchased service says otherwise, they are operational aids and are not authoritative books, statutory filings, payroll advice, regulated records or independent verification. Reconcile payment and accounting outputs against the relevant processor, bank, contract and professional advice.

A verified API connection may receive only the bounded event payload configured for it. Ident.ink does not permit a connected API to download or execute code on the platform. You are responsible for selecting a lawful recipient, maintaining its security, reviewing its terms and disconnecting it when no longer required.

21Third-party services

Stripe, Discord, domain registries, email providers, advertising services and other integrations have independent terms and availability. We are not responsible for their acts, account decisions or outages, but this does not remove responsibility we cannot lawfully exclude for our own selection, integration or conduct.

You authorise the data exchange reasonably required when you connect a third party. Disconnecting it may disable dependent features without cancelling charges for unrelated Ident.ink services.

22Safety, moderation and complaints

The Terms of Use and Community Guidelines apply to all content and conduct. We may use automated detection and human review, respond to reports, preserve evidence, reduce distribution, remove content, restrict features, suspend accounts or refer serious matters to providers or authorities. Encryption does not exempt conduct from these rules.

The Reports, Moderation and Appeals Policy explains how to report illegal content, make a complaint and appeal an eligible decision. We may withhold detailed notice where disclosure would create risk, violate law, expose confidential methods or compromise an investigation.

23Availability, changes and beta features

We use reasonable care and operational safeguards, but do not promise uninterrupted, error-free or permanently available service. Maintenance, abuse, capacity, software defects and events outside reasonable control may cause interruption. The Service Incident Policy explains classification, restoration and any expressly purchased service credits.

We may change or discontinue features to improve security, comply with law or operate the platform. We will provide reasonable notice of material adverse changes where practicable and legally required. Preview, beta and experimental features may change or end without notice and must not be used as the sole system for critical operations.

24Data, backups and deletion

You are responsible for maintaining independent copies of critical content, exports, financial records, keys and credentials. Platform backups are disaster-recovery controls, not a customer archive, and restoration of a specific item is not guaranteed unless a written service level says so.

After termination we may delete or anonymise data following operational retention schedules, subject to law, fraud prevention, security logs, backups and legal holds. Export important data before access ends. The Privacy Notice explains personal-data processing and user choices.

25Suspension and termination

You may stop using free services at any time and may request account deletion subject to unresolved payments, fraud, security and legal-retention needs. We may suspend or terminate access for material breach, illegality, threats, repeated infringement, payment abuse, evasion, security attacks or risk to users or infrastructure.

Where the problem can be safely cured, we may give notice and a reasonable opportunity to do so. Immediate action is permitted for serious or urgent risk. Termination ends licences granted to you, but payment obligations and clauses that by nature should survive remain effective.

26Protective action and lawful recovery

Where a breach threatens people, confidential information, intellectual property, payment integrity, customer funds, infrastructure or another tenant, we may seek injunctive or other urgent relief and cooperate with affected providers or competent authorities. A platform restriction is preventive and does not by itself determine criminal or civil liability.

A business user remains responsible for reasonable, evidenced direct loss and third-party liability it causes through fraud, infringement, unlawful instructions, unauthorised access or material breach, subject to causation, mitigation, the liability clauses and applicable law. We do not impose arbitrary fines or automatically charge a saved payment method for disputed damages. Set-off is used only where contract and law permit and an amount is undisputed, agreed or finally determined.

27Service standard and warranties

We will provide paid services with reasonable care and skill as required by applicable law. Otherwise, and only to the extent lawful, services are supplied on an as-available basis without implied promises that they will meet every particular purpose, create income, secure ranking, prevent every attack or work with every external system.

Nothing in these terms limits statutory guarantees or remedies that cannot be excluded. Advice, templates, automation and generated output must be checked by a competent person before legal, financial, employment, medical, safety-critical or other high-impact use.

28Liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or any liability or consumer right that law does not permit us to exclude.

For consumers, we are responsible for losses that are a foreseeable result of our breach or failure to use reasonable care and skill, but not business losses arising from consumer use. For business users, to the maximum extent lawful, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings or data; our aggregate liability arising from the services is limited to fees paid or payable for the affected service in the twelve months before the event. This cap does not apply where prohibited by law.

29Business-user indemnity

If you use the service for business, you will defend and indemnify Ident.ink and its personnel against third-party claims, penalties and reasonable costs caused by your unlawful content, your infringement, your worker or payroll obligations, your products, or your material breach. This obligation applies only to the extent caused by you, requires prompt notice where practicable, and does not cover our own negligence or misconduct.

30Contract changes and notices

We version material legal changes and publish them through the Legal Centre and Transparency page. We may also send account or email notice. If a change materially reduces a paid service during a current fixed period, it normally applies at renewal unless needed sooner for law, safety or security.

Where law requires fresh consent, continued use alone will not replace it. Otherwise, using the service after the stated effective date accepts the updated terms. If you reject an update, stop using the affected service and cancel before it takes effect.

31New services and commercial models

Ident.ink may introduce new modules, marketplaces, collaboration models, APIs, pilots, usage credits, managed services and revenue-sharing capabilities. A new capability does not silently amend an existing order: its price, principal limits, data role, payment flow and any additional product terms must be shown before activation.

We may invite eligible customers to a preview or negotiated enterprise arrangement. Participation is optional, may require separate verification or confidentiality terms, and may be ended without affecting unrelated paid services. No preview creates exclusivity, investment rights, employment, guaranteed availability or a promise that the capability will launch generally.

32General terms

You may not assign this agreement without written consent; we may assign it as part of a genuine reorganisation, financing or transfer of the service without reducing mandatory rights. A delay in enforcement is not a waiver. If a clause is unlawful, it is adjusted or removed only as necessary and the rest remains effective. These terms do not create a partnership, employment, fiduciary or agency relationship.

The Disputes and Arbitration Policy is incorporated here. Consumers retain mandatory local protections and access to courts and statutory schemes. Any arbitration for a consumer is voluntary only after a dispute exists. Business dispute provisions apply only where lawful.