Reports, moderation and appeals

01How to report

Open a tracked ticket at support.ident.ink and choose the closest safety, abuse, legal, privacy, infringement or security category. Identify the exact URL, username, project, site, bot or message; describe why it violates law or policy; state the country relevant to an illegality claim; and attach evidence you lawfully possess.

Do not include unnecessary sensitive data or obtain evidence by attacking an account. If someone is in immediate danger, contact the appropriate emergency service first.

02Illegal-content report

Clearly label a report as illegal content and identify the suspected offence or legal basis if known. Lack of legal terminology does not invalidate a report. Ident.ink assesses the information reasonably available and may request clarification, restrict access while reviewing, preserve records or refer the matter.

03Triage and priority

Credible child-safety, terrorism, imminent violence, non-consensual intimate content, active fraud and severe cybersecurity reports receive urgent priority. Other reports are prioritised by severity, immediacy, reach and evidence. Automated signals may assist triage but do not alone determine every final action.

04Review and evidence

A reviewer may examine the reported material, surrounding context, account history, technical records and information supplied by affected users. Encrypted message content is available only if a participant supplies it or a feature explicitly permits access. We minimise access and record sensitive administrative actions.

05Possible outcomes

Outcomes include no action, a warning, label, reduced distribution, removal, feature restriction, payment pause, session revocation, account suspension, termination, evidence preservation or provider and authority referral. An action can be temporary while facts are established.

06Decision notices

Where appropriate and lawful, the reporter and affected user receive a concise result and appeal route. We may limit detail to protect victims, privacy, confidential security methods, legal privilege, law-enforcement activity or the integrity of an investigation.

07Complaint about report handling

A user may complain that a report was not accepted, was handled incorrectly, took disproportionate action, or failed to apply the Terms of Use. Quote the ticket reference and identify the specific procedural or substantive error. This route is available for eligible illegal-content and platform-safety complaints.

08Appeal a moderation decision

Submit one clear appeal through Support within a reasonable period after notice. Explain why the decision was wrong, identify missing context and provide new evidence. Where practicable, a person who did not make the original decision conducts the review. The reviewer may affirm, change or reverse the result.

09Abuse of reporting or appeals

Knowingly false, forged, threatening, automated or retaliatory reports violate the Terms of Use. Repeated identical submissions after a final review may be closed, but genuinely new evidence can be considered. We do not penalise a good-faith report merely because it is not upheld.

10Records and transparency

We retain proportionate report, decision and appeal records for safety, audit, fraud prevention and legal obligations. Aggregate and appropriately anonymised information may be published through Transparency reporting. Publication does not identify reporters or victims unless lawfully authorised.

11External rights

Internal review does not remove any right to contact a regulator, law-enforcement body, court, alternative-dispute body or other authority. Ident.ink will comply with lawful orders and preserve applicable procedural and privacy rights.